Microsoft Soft Skills Training Materials

Customizable training materials to teach Soft Skills training courses .

Conflict Resolution

Professional training materials to teach both one day or half day Soft Skills training workshops including Conflict Resolution. Thousands of trainer's around the world now use these customizable training solutions every day with confidence. Everything you need is classroom ready, so you can focus on the training.

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These instructor-led training materials include everything you need to deliver professional
Soft Skills workshop training:

Participants Manuals
Each of these training manuals can be easily edited using any word processor such as Microsoft Word 2007. This allows trainers like yourself to deliver the most up to date training possible. Private trainers can also take advantage of branding opportunities to increase future contracts. These streamlined training manuals include step-by-step learning exercises designed specifically for adult learning.

Facilitator's Guide
And each trainer's kits also includes and Instructor Guide with detailed lesson plans, timelines, additional resources, tips and tricks to ensure a professional training experience each and every time.

Quick Reference Sheets
These powerful Quick Reference materials are an excellent take away from any training program or as stand alone desktop reference tutorials. Of course, they are fully customizable and can be re-branded for use as promotional advertising materials.

PowerPoint Slides
Classroom slides compliment the instructor-led training experience and provide an excellent summary of training concepts in point format.

Conflict Resolution
Course | $595

Order just the Conflict Resolution training course, which includes print-on-demand training manuals, exercises, instructor guide, lesson plans, ice breakers, activities, recommended reading list, PowerPoint slides, and quick reference sheets.

Soft Skills
Library | $2495

Get the entire Soft Skills training library, including all 29 training courses. This lifetime courseware license allows you to customize, rebrand, and print each of these training resources as often as you like.

Workshop Outline

Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Participants will also learn crucial conflict management skills, including dealing with anger and using the Agreement Frame.

An Introduction to Conflict Resolution
What is Conflict?
What is Conflict Resolution?
Understanding the Conflict Resolution Process

Conflict Resolution with the Thomas-Kilmann Instrument
Collaborating
Competing
Compromising
Accommodating
Avoiding

Creating an Effective Atmosphere
Neutralizing Emotions
Setting Ground Rules
Choosing the Time and Place

Creating Mutual Understanding
What Do I Want?
What Do They Want?
What Do We Want?

Focusing on Individual Needs
Finding Common Ground
Building Positive Energy and Goodwill
Strengthening Your Partnership

Getting to the Root Cause
Examining Root Causes
Creating a Cause and Effect Diagram
The Importance of Forgiveness
Identifying the Benefits of Resolution

Generating Options
Generate, Don't Evaluate
Creating Mutual Gain Options and Multiple Option Solutions
Digging Deeper into Your Options

Building a Solution
Creating Criteria
Creating a Shortlist
Choosing a Solutions
Building a Plan

The Short Version of the Process
Evaluating the Situation
Choosing Your Steps
Creating an Action Plan
Using Individual Process Steps

Additional Tools
Stress and Anger Management Techniques
The Agreement Frame
Asking Open Questions

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	Soft Skills Courseware
		Administrative Support
		Anger Management
		Assertiveness And Self-Confidence
		Business Etiquette
		Business Writing
		Change Management
		Coaching And Mentoring
		Communication Strategies
		Conflict Resolution
		Creative Problem Solving
		Customer Service
		Facilitation Skills
		Human Resource Management
		Interpersonal Skills
		Leadership And Influence
		Meeting Management
		Motivating Employees
		Negotiation Skills
		Personal Productivity
		Presentation Skills
		Project Management
		Public Speaking
		Sales Fundamentals
		Stress Management
		Supervising Others
		Teamwork And Team Building
		Time Management
		Train-The-Trainer
		Workplace Diversity

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Also available: Office 2007 Training Materials

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Customizable training materials to teach Soft Skills training courses.

Conflict Resolution

Soft Skills Courseware

Customizable training materials to teach Soft Skills training courses .